Scaling a telehealth platform to 1.2M monthly consultations
Rebuilding a legacy booking system into a HIPAA-compliant platform that scaled 9x without downtime.
increase in platform capacity
booking success rate
reduction in clinician admin time
The Problem
MediCore's legacy telehealth scheduler collapsed under peak demand, with consultation booking failures spiking above 14% and clinicians losing hours daily to manual reconciliation across three disconnected systems.
The Solution
Zarenor re-architected the platform on a microservices foundation with event-driven scheduling, built a unified clinician dashboard, and implemented a HIPAA-compliant data layer with end-to-end encryption. A phased migration kept the legacy system live throughout, with zero data loss.
Technology Used
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